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Free People - Stylist (Sales Associate) - London, New Store Opening

  • Location
  • London
  • Salary
  • Competitive Salary + Benefits
  • Job Advert Description
  • STYLIST

    Reports To: Store Management Team

    Roles & responsibilities

    Objective

    To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

    Expectations

    Exceed the customer’s service expectations by meeting the following responsibilities:

    o Build genuine relationships with customers.

    o Greet all customers upon entering the store.

    o Offer to hold items for the customer at the cash wrap or in the fitting room.

    o Determine the customer’s needs and offer suggestions and alternatives.

    o Utilize all customer care resources.

    o Offer to locate out of stock product from direct or from another store.

    Assist in maintaining store merchandising and operational standards.
    Uphold all company policy and procedures.
    Maintain a high level of awareness and concern for Loss Prevention.
    Facilitate the zones of the floor based on business needs.

    Also may include:

    Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:

    o Comment on items purchased.

    o Inquire if their purchase is a gift that will need to be wrapped.

    o Request the customer’s zip code or email address.

    o Ring transactions efficiently – issue a receipt.

    o Compare signatures on back of card and on the POS Screen.

    o Demonstrate knowledge of return policy.

    o Practice proper phone etiquette.

    Perform all register functions.
    Train new stylists on Register University.
    Maintain cash wrap organization, cleanliness and restock.