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URBN - Loss Prevention Officer, London

  • Location
  • London
  • Salary
  • Competitive plus benefits
  • Job Advert Description

    The primary role of the Loss Prevention Officer is to protect the people, profit and assets of URBN Europe. In addition, the expectation is that the job holder supports the goal of reducing Stock Loss by identifying and preventing theft, fraud and non-compliance and providing a safe and secure environment for our staff and customers.

    Key Responsibilities:

    Reducing Stockloss by identifying persons stealing or damaging the property or assets of URBN Europe Ltd. Where appropriate, apprehend and prosecute.

    Produce accurate written statements and Incident Reports, along with Civil Recovery claims where appropriate and attend Court on behalf of the Company if required.

    React to Emergency situations that may arise in store calmly and professionally and ensure all Managers and employees are fully trained and aware how to react in the event of an incident.

    Ensure all Loss Prevention technical equipment is working effectively and being used correctly at all times, reporting faults in a timely manner.

    Support Store Management with staff, bag and locker searches as required.

    Ensure all Loss Prevention and Retail Operations procedures are adhered to and feed back any concerns and non-compliance to the appropriate business partners.

    Liaise with and support other URBN Europe stores to share best practice and identify common issues.

    Provide feedback to Store and District Management, along with Loss Prevention colleagues on current trends and opportunities.

    Identify possible cases of Internal Fraud. Escalate findings and evidence to the Store Manager/Fraud Analyst/Head of Loss Prevention as appropriate.

    Deliver Loss Prevention awareness training to all existing staff, and ensure every new member of the store team receives a Loss Prevention induction.

    Represent URBN Europe at local Retail Crime Schemes and participate at meetings as appropriate.


    Excellent written and verbal communication skills, along with the ability to influence colleagues at all levels.

    The job holder must be able to work calmly and methodically at all times, especially in stressful situations.

    They must possess a good working knowledge of the Police and Criminal Evidence Act 1968 (PACE), and the Data Protection Act 1998 (DPA).

    This role requires the job holder to remain professional, courteous and respectful to both our staff and customers at all times.

    An understanding of modern Loss Prevention techniques, along with basic IT skills is advantageous.

    The ability to network and build relationships with other local stakeholders is also key.