Title: Store Manager
Reports to: District Manager or Head of Retail
Objective: To achieve the Anthropologie mission of creating an ‘unimagined store experience' by developing a store culture that fosters creativity, and inspires both the store team, and the customer.
To set and achieve strategic short and long-term goals applying a forward thinking and Omni channel approach to the retail experience.
Oversee and assume ultimate accountability for store operations, sales, service, product presentation, visual merchandising, profitability and loss prevention) whilst maintaining a strong focus on all areas of employee development and succession.
Participate in building community relationships that directly reflect the Anthropologie culture.
•Experience in a senior management role, working in a fast paced but highly creative and customer focused retail environment
•Ability to positively impact results in sales, payroll and stock loss
•Proven record of developing a Management team and talented individuals
•Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organization)
•An appreciation and understanding of the Anthropologie culture and its appeal in the market
•Strategically recruit, train and develop managers to increase the day to day productivity of the business
•Assist with the development of the Management team to ensure that succession planning is in place for individuals and the future growth of the business
•Manage, all aspects of performance development (Performance Appraisals, Individual development Plans, Coaching, Counselling and Disciplinary actions) for a productive, inspired and successful workforce
•Uphold Company standards and act as a strong leader, mentor and positive role model to the team
Leadership and Communication:
•Lead by example and inspire a shared vision by communicating store and company goals
•Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for the customer; drive sales and provide a unique store experience.
•Responsible for the roll-out of all new training and operational initiatives
•Possess excellent communication skills in both written and verbal form
•Manage and motivate the store teams to achieve an unimagined level of customer care
•Challenge and inspire the team to elevate every aspect of the store experience through service, merchandising, and display to create a compelling atmosphere for the customer
Managing the Environment:
•Coach and empower the management team to take the initiative as leaders
•Oversee all levels of customer service and operations to ensure a positive store environment
•Exhibit excellent floor presence by leading by example, training and coaching
•Partner with the Visual Manager to effectively plan all Visual moves, ensuring any shop floor based work is carried out efficiently, and with minimal impact on the customer experience
•Conduct walkthroughs with the Visual Manager and store management team on a regular basis, with constructive feedback and obtainable goals
•Lead the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
•Achieve the store stock loss goals
•Develop and implement a functional shipment processing system to facilitate new merchandise being placed promptly, ensuring the sales floor is fully replenished, and product standards adhered to
•Possess excellent organizational skills and have the ability to plan, organize and execute projects by priority
•Assume total accountability for store Health & Safety by overseeing and upholding Company procedures always to protect employees and Customers against accidents and incidents
Merchandising and Display:
• Collaborate with the Visual Manager and team to strike the balance in creating an inspirational but highly commercial shopping environment whilst assuming accountability for the stores profitability.
•Facilitate communication between the Retail and Visual teams to enhance the store environment and efficiently execute all merchandising projects in a timely manner
• Coach team to understand and interpret current fashion trends in local markets and to generate creative solutions appropriate for the Anthropologie customer
•Maximise store sales and manage stock levels appropriately through analysing relevant reports, reviewing market trends and creative management of merchandise from receipt to sales
•Exhibit a sound understanding of the stores profitability, and guide team members to utilize Company reports to react to trends and drive business
•Stay abreast of current trends, brand specific social media and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
•Demonstrate entrepreneurial skills to achieve and exceed store targets