The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.
DUTIES AND RESPONSIBILITIES
Deliver a positive, friendly experience by engaging the customer through conversation and service
Uphold Customer Connection at all times and adopt a ‘customer first’ ethos
Live the company brand values
Enhance the customer experience by focusing on customers and not on projects during prime time selling hours
Be enthusiastic and passionate when interacting with our customer
Engage with the customer on product
Contribute to the overall environment in the store by being positive, respectful and helpful to others
Uphold Company standards and act as a positive role model to peers
Teamwork and Communication:
Work productively within the team and take initiative to work with others toward a common, collaborative goal
Assist in the training and development of peers
Communicate positively and effectively with peers
Actively participate in daily and department meetings
Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
Adhere to Company Health & Safety regulations at all times
Merchandising and Display:
Uphold store merchandising and cleanliness standards
Ensure that merchandise is ticketed and the sales floor is well stocked
Support sales by assisting in merchandising and display projects
Exhibit a familiarity with current product and trend awareness
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE
Previous experience in a retail environment – not a must.
An awareness of the Urban Outfitters brand and its appeal to the local market.
Strong communication skills.
Confident with approaching customers.
Previous experience in a service driven environment