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UO - Team Leader - York

  • Location
  • York
  • Salary
  • Competitive hourly rate with fantastic benefits
  • Job Advert Description
  • We’re looking for a Team Leader to join our team. 

    JOB PURPOSE

    The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. Take responsibility for all department activities in conjunction with the Department Manager. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

    DUTIES AND RESPONSIBILITIES

    People:

    Model the way by delivering a positive, friendly experience by engaging the customer through conversation and service
    Act as a role model to the team by contributing to the overall VIBE in the store by being positive, respectful and helpful to others
    Assist management to recruit, train, develop and coach a productive team
    Uphold Company standards and act as a positive role model to others

    Leadership and Communication:

    Model the way by inspiring, motivating and encouraging teamwork
    Assist in the training and development of peers and Sales Associates
    Possess excellent communication skills and effectively support store management to delegate projects, and consistently follow-up with the team
    Actively participate in and lead department and daily meetings
    Effectively use communication binders and noticeboards, ensuring that important information reaches the entire team

    Managing the Environment:

    Support the department manager in overseeing all levels of customer service in order to achieve Company-average mystery shop results
    Assume responsibility to oversee and follow-up on all department activities for progress and completion in the absence of the department manager
    Assist in floor supervising within the department and the store by coordinating projects and ensuring excellent customer service

    Operations:

    Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
    Take an active role in the processing of new shipment and help to keep the receiving and back stock areas clean and organised
    Set the example by adhering to Company policies and procedures
    Exhibit strong loss prevention awareness and help ensure compliance on inventory control measures
    Adhere to Company Health & Safety regulations at all times

    Merchandising and Display:

    Uphold merchandising standards and ensure that the sales floor is well stocked
    Understand how to use Company tools to react to trends and drive business
    Assist in merchandising and display projects and take an active participation in floor sets

    Commercial Awareness:

    Support management to maximise departmental sales
    Utilise Company reports to react to trends and drive business
    Stay abreast of current trends through knowledge of customer profile

    REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

    An understanding of the Urban Outfitters culture and its appeal to the local market
    Strong leadership and communication skills