Reports To: Store Management Team
Roles & responsibilities
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
Exceed the customer’s service expectations by meeting the following responsibilities:
o Build genuine relationships with customers.
o Greet all customers upon entering the store.
o Offer to hold items for the customer at the cash wrap or in the fitting room.
o Determine the customer’s needs and offer suggestions and alternatives.
o Utilize all customer care resources.
o Offer to locate out of stock product from direct or from another store.
Assist in maintaining store merchandising and operational standards.
Uphold all company policy and procedures.
Maintain a high level of awareness and concern for Loss Prevention.
Facilitate the zones of the floor based on business needs.
Also may include:
Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
o Comment on items purchased.
o Inquire if their purchase is a gift that will need to be wrapped.
o Request the customer’s zip code or email address.
o Ring transactions efficiently – issue a receipt.
o Compare signatures on back of card and on the POS Screen.
o Demonstrate knowledge of return policy.
o Practice proper phone etiquette.
Perform all register functions.
Train new stylists on Register University.
Maintain cash wrap organization, cleanliness and restock.